ESET Online Help

Search English
Select the topic

Network access troubleshooting

Troubleshooting wizard helps you resolve connectivity problems caused by the Firewall. Network access troubleshooting can be found in the main program window > Setup > Network protection > Resolve blocked communication.

Select if you want to show communication blocked for Local applications or blocked communication from Remote devices.

From the drop-down menu, select a period of time during which communication has been blocked. A list of recently blocked communications gives you an overview of the type of application or device, its reputation, and the total number of applications and devices blocked during that time period. For more details about blocked communication, click Details. The next step is to unblock the application or device on which you are experiencing connectivity problems.

When you click Unblock, the previously blocked communication will be allowed. If you continue to experience problems with an application or your device does not work as expected, click creating another rule, and all communications previously blocked for that device will now be allowed. If the issue persists, restart the computer.

Click Open Firewall rules to see rules created by the wizard. Additionally, you can see rules created by the wizard in Advanced setup > Protections > Network access protection > Firewall > Rules > Edit.


If the rule cannot be created, you will receive an error message. Click Try again and repeat the process to unblock communication, or create another rule from the list of blocked communication.