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Help and support

Click Help and support in the main program window to display support information and troubleshooting tools which help you solve issues you may encounter.


Subscription troubleshooting—Click this link to find solutions for problems with activation or subscription change.

Change subscription—Click to launch the activation window and activate your product. If your device is connected to ESET HOME, choose a subscription from your ESET HOME account or add a new one.

ICON_HELP_PRODUCT Installed product

What's New—Click this to open the information window about new and improved features.

About ESET Smart Security Premium—Displays information about your copy of ESET Smart Security Premium.

Product troubleshooting—Click this link to find solutions to the most frequently encountered problems.

Change product—Click to see if ESET Smart Security Premium can be changed to a different product line with the current subscription.

ICON_HELP_HELP Help page—Click this link to launch the ESET Smart Security Premium help pages.


ICON_HELP_KB Knowledgebase—The ESET Knowledgebase contains answers to the most frequently asked questions and recommended solutions for various issues. Regularly updated by ESET technical specialists, ESET Knowledgebase is the most powerful tool for resolving various problems.