Help and support

ESET Smart Security Premium contains troubleshooting tools and support information to help you solve issues that you may encounter.


License troubleshooting – Click this link to find solutions for problems with activation or license change.

Change license – Click to launch the activation window and activate your product. If your device is connected to myESET, choose a license from your myESET account or add a new one.

ICON_HELP_PRODUCT Installed product

What's New – Click this to open the information window about new and improved features.

About ESET Smart Security Premium – Displays information about your copy of ESET Smart Security Premium.

Product troubleshooting – Click this link to find solutions to the most frequently encountered problems.

Change product – Click to see if ESET Smart Security Premium can be changed to a different product line with the current license.

ICON_HELP_HELP Help page – Click this link to launch the ESET Smart Security Premium help pages.


ICON_HELP_KB Knowledgebase – The ESET Knowledgebase contains answers to the most frequently asked questions and recommended solutions for various issues. Regularly updated by ESET technical specialists, the ESET Knowledgebase is the most powerful tool for resolving various problems.