Diagnostics

Diagnostics provides application crash dumps of ESET processes (for example, ekrn). If an application crashes, a dump will be generated. This can help developers debug and fix various ESET Smart Security Premium problems.

Click the drop-down menu next to Dump type and select one of three available options:

Select Disable to disable this feature.

Mini (default) – Records the smallest set of useful information that may help identify why the application crashed unexpectedly. This kind of dump file can be useful when space is limited. However, because of the limited information included, errors that were not directly caused by the thread that was running at the time of the problem may not be discovered by an analysis of this file.

Full – Records all the contents of system memory when the application stops unexpectedly. A complete memory dump may contain data from processes that were running when the memory dump was collected.

Target directory – Directory where the dump during the crash will be generated.

Open diagnostics folder – Click Open to open this directory in a new Windows explorer window.

Create diagnostic dump – Click Create to create diagnostic dump files in the Target directory.

Advanced logging

Enable advanced logging in marketing messages – Record all events related to marketing messages within the product.

Enable Antispam engine advanced logging – Record all events that occur during antispam scanning. This setting can help developers to diagnose and fix problems related to the ESET Antispam engine.

Enable Anti-Theft engine advanced logging – Record all events that occur in Anti-Theft to allow diagnosing and solving problems.

Enable Computer Scanner advanced logging – Record all events that occur while scanning files and folders by a computer scan.

Enable Device control advanced logging – Record all events that occur in Device control. This can help developers diagnose and fix problems related to device control.

Enable Document protection advanced logging – Record all events in Document protection to allow diagnosing and solving problems.

Enable Kernel advanced logging – Record all events that occur in the ESET kernel (ekrn).

Enable Licensing advanced logging – Record all product communication with ESET activation or ESET License Manager servers.

Enable Memory tracing – Record all events that help developers diagnose memory leaks.

Enable Network protection advanced logging – Record all network data passing through the firewall in the PCAP format to help developers diagnose and fix problems related to the firewall.

Enable Operating System advanced logging – Record additional information about the operating system, such as running processes, CPU activity, and disc operations. This can help developers diagnose and fix problems related to the ESET product running on your operating system.

Enable Parental control advanced logging – Record all events that occur in Parental control. This can help developers diagnose and fix problems related to parental control.

Enable Protocol filtering advanced logging – Record all data passing through the Protocol filtering engine in the PCAP format to help the developers diagnose and fix problems related to Protocol filtering.

Enable push messaging advanced logging – Record all events that occur during push messaging.

Enable Real-time file system protection advanced logging – Record all events that occur while scanning files and folders by Real-time file system protection.

Enable Update engine advanced logging – Record all events that occur during the update process. This can help developers diagnose and fix problems related to the Update engine.

Log files are located in C:\ProgramData\ESET\ESET Security\Diagnostics\.

Technical Support

When contacting ESET Technical Support from the ESET Smart Security Premium, you can submit system configuration data. Select Always submit from the Submit system configuration data drop-down menu to submit the data automatically, or select Ask before submission to be prompted before submitting data.