Help and support

ESET Smart Security Premium contains troubleshooting tools and support information that will assist you in solving issues that you may encounter.


Search ESET Knowledgebase – The ESET Knowledgebase contains answers to the most frequently asked questions as well as recommended solutions for various issues. Regularly updated by ESET technical specialists, the Knowledgebase is the most powerful tool for resolving various types of problems.

Open help – Click this link to launch the ESET Smart Security Premium help pages.

Find quick solution – Select this to find solutions to the most frequently encountered problems. We recommend that you read this section before contacting technical support.


Submit support request – If you could not find an answer to your problem, you can also use this form located on the ESET website to quickly contact our Customer Care department.

Details for Customer Care –  When prompted, you can copy and send information to ESET Customer Care (such as product name, product version, operating system and processor type).


Threat encyclopedia – Links to the ESET Threat Encyclopedia, which contains information about the dangers and symptoms of different types of infiltration.

Virus signature database history – Links to ESET Virus radar, which contains information about versions of the ESET Virus signature database.

ESET Log collector – Links to the ESET webpage, where you can download Log collector utility, application that automatically collects information and logs from a computer in order to help resolve issues more quickly. For more information click here.

ESET Specialized Cleaner... – Removal tools for common malware infections, for more information please visit this ESET Knowledgebase article.

ICON_PRODUCT_INFORMATION Product and License Information

About ESET Smart Security Premium – Displays information about your copy of ESET Smart Security Premium.

Activate Product/Change License – Click to launch the activation window and activate your product.