Problems after upgrade/migration of ESMC Server

If you are unable to start the ESET Security Management Center Server service because of a damaged installation and unknown log file error messages, perform a repair operation using the steps shown below:

validation-status-icon-error WARNING

We recommend that you perform a Database Server Backup before you begin the repair operation.

1.Navigate to Start > Control Panel > Programs and Features and double-click ESET Security Management Center Server.

2.Select Repair and click Next.

3.Reuse your existing database connection settings and click Next. Click Yes if you are prompted for confirmation.

4.Select Use Administrator password already stored in the database and click Next.

5.Select Keep currently existing certificates and click Next.

6.Click Repair.

7.Connect to Web Console again and check if everything is OK.

 

Other troubleshooting scenarios:

ESMC Server is not running but there is a database backup:

1.Restore your database backup.

2.Verify the new machine uses the same IP address or hostname as your previous installation to ensure Agents will connect.

3.Repair ESET Security Management Server and use the database you restored.

ESMC Server is not running but you have the exported server certificate and Certification Authority from it:

1.Verify the new machine uses the same IP address or hostname as your previous installation to ensure Agents will connect.

2.Repair ESET Security Management Server using backup certificates (when repairing, select Load certificates from file and follow the instructions).

ESMC Server is not running and you do not have a database backup or ESMC Server Certificate and Certification authority:

1.Repair ESET Security Management Server.

2.Repair ESET Management Agents using one of the following methods:

Agent live installer

Remote deployment (this will require you to disable the firewall on target machines)

Manual Agent component installer