MSP Licenses

Eligible accounts

To enable the MSP features in ESMC 7.2 you need to import your MSP account in ESMC License Management. You can import following types of EMA 2 accounts: MSP, Managed MSP and MSP Manager. Any account needs to have at least read permission to at least one company, which can be its parent company or one customer. Access to the parent company is not required. The distributor account cannot be imported.

More information on licenses and companies

Licenses imported from your MSP account are tagged with the company name. If the company is renamed later, the tags are not renamed automatically. You can edit them manually.

All licenses are imported in a way compatible with the ESMC security model. Each user created using the MSP Customer setup can only see and use its licenses.

If there is a company in your MSP structure which has no licenses by the time of synchronization, that company is synchronized only to the computer MSP Tree, not to the MSP Tree inside License Management.

If you add a new company in ESET MSP Administrator 2, ESMC adds the company to the MSP tree after the next license synchronization.

When you import an MSP account, all licenses are stored in one license pool. You cannot move a license out of the pool. You can move the whole license pool. To move the pool, select the pool > Actions > Access Group > Move and select the new access group. If you synchronize the MSP account afterwards, any new licenses appear in the pool's actual location.

You can display the column MSP customer name in the License Management view. This column is hidden by default, but you can enable it in the menu: click the gear icon gear_icon > Edit columns. You can use the MSP customer name data when creating a report.

If you have licenses both in ESET Business Account and ESET MSP Administrator 2 under the same credentials, ESMC synchronizes all licenses from both accounts. All ESET Business Account licenses are saved in one license pool. Licenses from ESET MSP Administrator 2 are divided into one pool for each company.




If you upgrade from ERA 6.5 or ESMC 7.0 with a synchronized ESET MSP Administrator 2 account, license pools remain in their original Access Groups. You need to move individual license pools to MSP customer groups before you can create installers. To move the license pool, navigate to License Management, select a license pool and select Access Group > Move. Keep in mind that moving licenses to a different static group affects existing installers and user security.

When removing any license pool, you automatically remove all other license pools associated with the same account. Read more about how to remove a company.



On-demand synchronization

The ESMC Server synchronizes with the license servers once a day. If you have made changes in your MSP account and you want to update the license screen and MSP tree, navigate to License Management > Actions and click Synchronize Licenses.