Software Uninstall

The Software Uninstall task is used to uninstall an ESET product from client computers when they are no longer wanted/needed. Once you uninstall the ESET Management Agent from the client computer, ESET security product may retain some settings after the ESET Management Agent has been uninstalled.

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Important

We recommend that you reset some settings that you do not want to keep (for example, password protection) to default settings using a policy before the device is removed from management. Also, all tasks running on the Agent will be abandoned. The Running, Finished or Failed execution status of this task may not be displayed accurately in ESMC Web Console depending on replication. After the Agent is uninstalled, you can manage your security product via the integrated EGUI or eShell.

To create the task, click Tasks > New > add_new_defaultClient Task or click the desired client device in Computers and select New Task.

Basic

In the Basic section, enter basic information about the task, such as a Name and Description (optional). Click Select tags to assign tags.
In the Task drop-down menu, select the task type you want to create and configure. If you have selected a specific task type before creating a new task, Task is pre-selected based on your previous choice. Task (see the list of all Tasks) defines the settings and the behavior for the task.

Settings

Software Uninstallation Settings

Uninstall - Application from list

Package name - Select an ESMC component, a client security product or a third-party application. All packages that can be uninstalled from the selected client(s) are displayed in this list.

Package version - You can either remove a specific version (sometimes, a specific version can cause problems) of the package, or uninstall all versions of a package.

Uninstallation parameters - You can specify parameters for uninstallation.

Select the check box next to Automatically reboot when needed to force an automatic reboot of the client computer after installation. Alternatively, you can leave this option deselected and manually restart the client computer(s).

Uninstall - Third-party antivirus software (Built with OPSWAT)

For a list of compatible AV Software, see our Knowledgebase article. This removal is different from the Add or Remove Programs uninstallation. It uses alternative methods to remove third-party antivirus software thoroughly including any residual registry entries or other traces.

Follow the step-by-step instructions in this article Remove third-party antivirus software from client computers using ERA? (6.x) to send a task to remove third-party antivirus software from client computers.

If you want to allow uninstallation of password-protected applications, see our Knowledgebase article.

Summary

Review the summary of configured settings and click Finish. The Client Task is now created and a pop-up window will open. We recommend that you click Create Trigger to specify when this Client Task should be executed and on what Targets. If you click Close, you can create a Trigger later. To create a trigger afterward, select the Client Task instance and select Run on from the drop-down menu.

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In Tasks you can see the progress indicator bar, status icon, and details for each created task.

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Note

ESET security product uninstallation task may fail with a password-related error, for example: Product: ESET Endpoint Security -- Error 5004. Enter a valid password to continue uninstallation. This is due to enabled password protection setting in ESET security product. Apply a policy to the client computer(s) to remove password protection. You can then uninstall ESET security product via Software Uninstall task.