Add New Users

Click Computer Users > Add Users to add users that were not found or added automatically during User Synchronization.


Type the name of the user you want to add into the User Name field. Use the Conflict Resolution drop-down menu to select the action to take if a user you are adding already exists in ESMC:

Ask when conflicts are detected: When a conflict is detected, the program will ask you to select an action (see the options below).

Skip conflicting users: Users with the same name will not be added. This also ensures that an existing user's custom attributes in ESMC will be preserved (not overwritten with the data from Active Directory).

Overwrite conflicting users: Existing users in ESMC will be overwritten by users from Active Directory. If two users have the same SID, the existing user in ESMC is removed from its previous location (even if the user was in a different group).


Click + Add to add additional users. If you want to add multiple users at once, click Import CSV to upload a .csv file containing a list of users to be added. Click Copy & Paste to import a custom list of addresses separated with custom delimiters (this feature works similarly to CSV import). Optionally, you can enter a Description of the users for easier identification.

Click Add when you are finished making changes. Users will appear in the parent group that you specified.