Status
A status summary for ESET Security for Microsoft SharePoint will be displayed in the primary window with detailed information about your system. Normally, when everything is working without any issues, the protection status is 
green. However, the protection status might change in certain circumstances. Protection status will change to 
orange or 
red warning message will be displayed if one of the following occurs:
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This is a list of SharePoint plug-in messages. There are also other messages, related to file server protection, that might be displayed (not shown in the table below). |
Warning message |
Warning message detail |
|---|---|
SharePoint not installed |
Installation of Microsoft SharePoint Server was not detected or an unsupported version is installed. Please install one of the supported servers. |
SharePoint Server is not supported |
The installed version of Microsoft SharePoint Server is not supported by ESET Security for Microsoft SharePoint, install one of the supported servers. |
Microsoft SharePoint Server is not protected against threats and no rule will be applied. |
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Microsoft SharePoint Server on-access filter is not scanning documents on upload nor on download. |
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Microsoft SharePoint Server is not protected against threats and no rule will be applied. |
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Unable to access SharePoint configuration |
SharePoint administrator account has no access to SharePoint configuration objects. Verify that the SharePoint administrator account is configured properly. |
Unable to access SharePoint web site objects |
SharePoint administrator account has no access to SharePoint web site objects. It will not be possible to perform on-demand database scan. Verify that SharePoint administrator account is configured properly. |
Unable to access some of the SharePoint web site objects |
SharePoint administrator account has no access to some of the SharePoint web site objects. It will not be possible to perform on-demand database scan of those web sites. |
Waiting for Microsoft SharePoint |
ESET Security for Microsoft SharePoint is waiting for Microsoft SharePoint services to become available. Some SharePoint related errors may not be displayed. |
Required SharePoint services are not running |
SharePoint Administration service or SharePoint Timer service are not running. These services are needed for update notifications to work. |
Invalid SharePoint administrator account |
Provided SharePoint administrator account name does not exist, click change the account. |
SharePoint administrator account is not configured |
Click Enable on-access filter. |
The SharePoint Helper Service is not running |
The ESET SharePoint Helper Service is stopped or unable to start. SharePoint administrator account is required to run ESET SharePoint Helper Service. Check if the supplied account credentials are valid and if the account has 'Log on as service' privileges. |
Operating system is not up to date |
The System updates window shows the list of available updates ready to be downloaded and installed. |
Click See your options for details how to update your version of Microsoft Windows. If you are running Microsoft Windows Server 2008 R2 SP1 or Microsoft Windows Small Business Server 2011 SP1, ensure your system is compatible with SHA-2. Apply the patches according to your specific operating system version. |
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Device restart required |
Click Restart device if you want to restart your system immediately, or click Dismiss if you plan to restart later. This message may appear after Program Component Updates (PCU) and micro Program Component Updates (μPCU) were applied. See the Update configuration for details about PCU and μPCU. |
Detection of potentially unwanted application is not configured |
A potentially unwanted application (PUA) is a program that contains adware, installs toolbars or has other unclear objectives. There are some situations where a user may feel that the benefits of a potentially unwanted application outweigh the risks. |
Real-time file system protection is paused |
Click Enable Real-time protection in the Monitoring tab or re-enable Real-time file system protection in the Setup tab of the main program window. |
This is indicated by the protection status icon turning red. The program is not able to update after the license expires. Follow the instructions in the alert window to renew your license. |
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The configuration set by the policy is temporarily overridden, possibly until troubleshooting is complete. If you are managing ESET Security for Microsoft SharePoint using ESET PROTECT and have a policy assigned to it, the status link will be locked (grayed out) depending on what features belong to the policy. |
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Network attack protection (IDS) is paused |
Click Enable Network attack protection (IDS) to re-enable this feature. |
Botnet protection is paused |
Click Enable Botnet protection to re-enable this feature. |
Web access protection is paused |
Click Enable Web access protection in the Monitoring or re-enable Web access protection in the Setup pane of the main program window. |
The configuration set by the policy is temporarily overridden, possibly until troubleshooting is complete. If you are managing ESET Security for Microsoft SharePoint using ESET PROTECT and have a policy assigned to it, the status link will be locked (grayed out) depending on what features belong to the policy. |
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The last two status messages are deferred for up to 5 minutes after server startup. During this time, the ESET SharePoint helper service is initialized and waits for SharePoint to become available. It usually takes a few seconds but can take up to 5 minutes if a load is high. The end of this initial delay is indicated by the following report in the event log: Initial wait for SharePoint services has finished. |
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