Status

A status summary for ESET Security for Microsoft SharePoint will be displayed in the primary window with detailed information about your system. Normally, when everything is working without any issues, the protection status is MONITOR_GREEN green. However, the protection status might change in certain circumstances. Protection status will change to MONITOR_ORANGE orange or MONITOR_RED red warning message will be displayed if one of the following occurs:


NOTE

This is a list of SharePoint plug-in messages. There are also other messages, related to file server protection, that might be displayed (not shown in the table below).

Warning message

Warning message detail

SharePoint not installed

Installation of Microsoft SharePoint Server was not detected or an unsupported version is installed. Please install one of the supported servers.

SharePoint Server is not supported

The installed version of  by ESET Security for Microsoft SharePoint in not supported, install one of the supported servers.

SharePoint on-access filter is temporarily disabled

Microsoft SharePoint Server is not protected against threats and no rule will be applied.

SharePoint on-access filter is not in use

Microsoft SharePoint Server on-access filter is not scanning documents on upload nor on download.

SharePoint on-access filter is disabled

Microsoft SharePoint Server is not protected against threats and no rule will be applied.

Unable to access SharePoint configuration

SharePoint administrator account has no access to SharePoint configuration objects. Verify that the SharePoint administrator account is configured properly.

Unable to access SharePoint web site objects

SharePoint administrator account has no access to SharePoint web site objects. It will not be possible to perform on-demand database scan. Verify that SharePoint administrator account is configured properly.

Unable to access some of the SharePoint web site objects

SharePoint administrator account has no access to some of the SharePoint web site objects. It will not be possible to perform on-demand database scan of those web sites.

Waiting for Microsoft SharePoint

ESET Security for Microsoft SharePoint is waiting for Microsoft SharePoint services to become available. Some SharePoint related errors may not be displayed.

Required SharePoint services are not running

SharePoint Administration service or SharePoint Timer service are not running. These services are needed for update notifications to work.

Invalid SharePoint administrator account

Provided SharePoint administrator account name does not exist, click change the account.

SharePoint administrator account is not configured

Click Enable on-access filter.

The SharePoint Helper Service is not running

The ESET SharePoint Helper Service is stopped or unable to start. SharePoint administrator account is required to run ESET SharePoint Helper Service. Check if the supplied account credentials are valid and if the account has 'Log on as service' privileges.

Operating system is not up to date

The System updates window shows the list of available updates ready to be downloaded and installed.

Your device will soon lose protection

Click See your options for details how to update your version of Microsoft Windows. If you are running Microsoft Windows Server 2008 or Windows Server 2008 R2, ensure your system is compatible with SHA-2. Apply the patches according to your particular operating system version.

Computer restart required

Click Restart computer if you want to restart your system immediately, or click Dismiss if you plan to restart later.

A potentially unwanted application (PUA) is a program that contains adware, installs toolbars or has other unclear objectives. There are some situations where a user may feel that the benefits of a potentially unwanted application outweigh the risks.

Real-time file system protection is paused

Click Enable Real-time protection in the Monitoring tab or re-enable Real-time file system protection in the Setup tab of the main program window.

Product not activated or License expired

This is indicated by the protection status icon turning red. The program is not able to update after the license expires. Follow the instructions in the alert window to renew your license.

Policy override active

The configuration set by the policy is temporarily overridden, possibly until troubleshooting is complete. If you are managing ESET Security for Microsoft SharePoint using ESMC and have a policy exlink assigned to it, the status link will be locked (grayed out) depending on what features belong to the policy.

Network attack protection (IDS) is paused

Click Enable Network attack protection (IDS) to re-enable this feature.

Botnet protection is paused

Click Enable Botnet protection to re-enable this feature.

Web access protection is paused

Click Enable Web access protection in the Monitoring or re-enable Web access protection in the Setup pane of the main program window.

Policy override active

The configuration set by the policy is temporarily overridden, possibly until troubleshooting is complete. If you are managing ESET Security for Microsoft SharePoint using ESMC and have a policy exlink assigned to it, the status link will be locked (grayed out) depending on what features belong to the policy.


NOTE

The last two status messages are deferred for up to 5 minutes after server startup. During this time the ESET SharePoint helper service is being initialized and waits for SharePoint to become available. It usually takes a few seconds, but can take up to 5 minutes if load is high. The end of this initial delay is indicated by the following report in the event log: Initial wait for SharePoint services has finished.

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