Troubleshooting

If you experience installation or system issues with ESET Secure Authentication, and you have a case open with ESET Technical Support, you may be asked to provide logs from your computer. See our guide on collecting logs.

Troubleshoot other issues using the following operations:

• Connection to the RADIUS server
• Configuration of VPN to connect to RADIUS
• Login via RDP secured by 2FA (installation of Remote Desktop plugin)
• How to add SMS Credits?

Should you need more help, contact ESET Technical Support.