Subscription Overview

Your ESA subscription has six parameters:

•Subscription

•Validity

•2FA Users

•All Users

•Components

•OTP SMS Credits

The ESET Subscription system obtains the subscription details, and the ESA system automatically checks for subscription validity.

The ESA Provisioning server may enforce subscriptions by limiting SMS OTPs and user provisioning. In addition, the ESA Authentication Server enforces subscriptions by limiting user management actions and (in extreme cases) disabling user authentication.

Warnings are communicated in the Dashboard section of ESA Web Console.

The full subscription state is displayed in the Subscription tile. This will include the overall state of the subscription as well as the details of usage (user numbers, remaining SMS credits, remaining subscription days).

ESA does not count the number of computers installed but the number of 2FA users. Customers can use ESA 2FA on various devices/integrations. For example, a user can use desktop logins, Windows logins, Outlook Web Access, and others, which are still counted as one subscription unit.

All Users is the total number of users in the Company, including those with a 2FA enabled. The number of all users in ESA is subject to FUP and is limited.

The number of Components in ESA is subject to FUP and is limited.

Separate from Users are OTP SMS subscription units, which are not mandatory and not all customers use. Customers using ESA OTP SMS as a 2FA method must buy a separate OTP SMS subscription and add it to their EBA/ESET PROTECT Hub account.