ESET Secure Authentication – Table of Contents

I received an Access-Reject

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Symptom

You receive the following response:

RADIUS server reply example

Steps to resolve

Verify the following:

1.Ensure you have typed username "Alice" into the Password field correctly. Retry by clicking the Send button again.

2.Verify that Alice does not have any 2FA methods enabled in the WEB Console and that Mobile Application and SMS OTPs are not selected.

3.Ensure that Alice is not locked out, and unlock the account if necessary.

4.Double-check your RADIUS configuration and your NTRadPing configuration.

5.If, after completing the steps above, your issue is still not resolved, contact ESET Customer Care and provide them with your RADIUS log file, located in C:\ProgramData\ESET Secure Authentication\logs.

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