Troubleshooting
If you experience installation or system issues with ESET Secure Authentication, and you have a case open with ESET Technical Support, you may be asked to provide logs from your computer. See our guide on collecting logs.
Troubleshoot other issues using the following operations:
•Connection to the RADIUS server
•Configuration of VPN to connect to RADIUS
•Login via RDP secured by 2FA (installation of Remote Desktop plugin)