Troubleshooting

If you experience installation or system issues with ESET Secure Authentication On-Prem, and you have a case open with ESET Technical Support, you may be asked to provide logs from your computer. See our guide on collecting logs.

Troubleshoot other issues using the following operations:

•Component connection issues

•Windows Login protection does not work

•Installation of Reporting Engine (Elasticsearch) fails

•Domain authentication

•Connection to the RADIUS server

•Configuration of VPN to connect to RADIUS

•Login via RDP secured by 2FA (installation of Remote Desktop plugin)

•How to add SMS Credits?