Troubleshooting

If you experience installation or system issues with ESET Secure Authentication, and you have a case open with ESET Technical Support, you may be asked to provide logs from your computer. See our guide on collecting logs.

Troubleshoot other issues using the following operations:

Domain authentication

Connection to RADIUS server

Configuration of VPN to connect to RADIUS

Login via RDP secured by 2FA (installation of Remote Desktop plugin)