Computers and Groups

Static and Dynamic Groups

All devices, mobile and computer, are located in a static group. Static groups are used to organize computers and objects into a hierarchy and define access rights. Each computer is contained in one static group, not more. There are also dynamic groups, which can be understood as custom filters where one can set rules to filter computers accordingly. A computer can be in various dynamic groups at the time, or in none at all.

Users and permissions

Static groups play an important role in the ERA security model. Each object (computer, task, policy, report, notification) is contained in a static group. Access to each object is determined by the permission set assigned to the user.

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A fresh ERA installation has the Administrator (Native User with home group ALL) as the only account.

Computers

All client computers reachable by ESET Remote Administrator are displayed here, organized by group. Clicking on a group from the list (on the left) will display the members (clients) of this group in the right pane. You can filter the clients (computers) using the filters at the top of the page. Clicking Add Filter shows the available filtering criteria. There are also a few pre-defined filters that are quickly accessible.

You can use the status icons to filter clients by the severity of issues detected (red for errors, yellow for warnings, green for notices, and gray for unmanaged computers). The status icon represents the current status of a particular client computer and the ESET solution installed on it. You can hide or show the status icons of different severity to evaluate different clients on your network by status. For example, to see only the computers with warnings, leave only the yellow icon shown (the rest of the icons must be hidden). To see both warnings and errors, leave red and yellow status icons shown. In addition to showing and hiding statuses, you can use the following adjustments to customize the Computers screen:

Subgroups—Select this check box to show subgroups of the currently selected group.

Unmanaged—clients, computers on the network that do not have the ERA Agent are marked with unmanaged in the status column.

Using the drop-down menu below the filters, you can limit the list of displayed clients (computers). The following categories are available:

oAll Devices will display all client computers without filtering. You can use a combination of all the above filtering options when narrowing down the view.

oESET Protected (protected by an ESET product)

oRemote Administrator (individual ERA components such as Agent, RD Sensor, Proxy, etc.)

oOther (Shared Local Cache, Virtual Appliance). When you make your selection, only the respective clients will be displayed.

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If you are not able to find a particular computer in the list and know it is in your ERA infrastructure, make sure that all filters are turned off. You can also click the header of a column to sort computers by that attribute.

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You can use the context menu (icon_cogwheel icon) to create new groups, create new tasks, or select other available actions.

The Computers button allows you to execute several actions, for example adding new computers manually, displaying the details of a selected computer, moving the selected computer(s) to a different group and more.