Problems after upgrade/migration of ERA Server

If you are unable to start the ESET Remote Administrator Server service because of a damaged installation and unknown log file error messages, perform a repair operation using the steps shown below:

validation-status-icon-error WARNING: We recommend that you perform a Database Server Backup before you begin the repair operation.

1.Navigate to Start > Control Panel > Program and Features and double-click ESET Remote Administrator Server.

2.Select Repair and click Next.

3.Reuse your existing database connection settings and click Next. Click Yes if you are prompted for confirmation.

4.Select Use Administrator password already stored in the database and click Next.

5.Select Keep currently existing certificates and click Next.

repair_keep_certificates

6.Click Repair.

7.Connect to Web Console again and check if everything is OK.

 

Other troubleshooting scenarios:

ERA Server is not running but there is a database backup:

1.Restore your database backup.

2.Verify the new machine uses the same IP address or hostname as your previous installation to ensure Agents will connect.

3.Repair ESET Remote Administrator Server and use the database you restored.

ERA Server is not running but you have the exported server certificate and Certification Authority from it:

1.Verify the new machine uses the same IP address or hostname as your previous installation to ensure Agents will connect.

2.Repair ESET Remote Administrator Server using backup certificates (when repairing, select Load certificates from file and follow the instructions).

ERA Server is not running and you do not have a database backup or ERA Server Certificate and Certification authority:

1.Repair ESET Remote Administrator Server.

2.Repair ERA Agents using one of the following methods:

Agent live installer

Remote deployment (this will require you to disable the firewall on target machines)

Manual Agent component installer