Troubleshooting

Since ESET Remote Administrator is a complex product that uses several third-party tools and supports many OS platforms, there is the potential that you will encounter issues that require troubleshooting.

ESET documentation includes several methods to troubleshoot ESET Remote Administrator, see Answers to common installation issues to resolve some common issues with ESET Remote Administrator.

Unable to resolve your issue?

Each ERA component has a log file which can be configured to be more or less verbose. Review logs to identify errors that might explain the issue you are having.

oLogging verbosity of each component is set in its policy. The policy must be applied to the device to take effect.

ERA Agent policy

RD Sensor

ERA Server

MDM Core

ERA Proxy

If you are unable to resolve your issue, you can visit the ESET Security Forum and consult the ESET community for information about issues you may encounter.

When contacting ESET Customer Care, you may be asked by technical support to collect log files - to do so, use ESET Log Collector or our Diagnostic Tool to collect the necessary logs. We strongly recommend that you include logs when contacting support to speed up your customer care service request.