Mobile Device Connector installation

To install the Mobile Device Connector component for ESET Remote Administrator Server, please complete following steps.

validation-status-icon-error WARNING: Mobile Device Connector must be accessible from the Internet so that mobile devices can be managed at all times regardless of their location.

1.Visit the ESET Remote Administrator 6 download section to download a standalone installer for ERA components.

2.Please read the prerequisites first and make sure all are met.

3.Run the Mobile Device Connector installer and accept the EULA if you agree with it.

4.Click Browse, navigate to the location of your SSL certificate for communication via HTTPS, type in the password for this certificate:

5.Specify MDM hostname: this is the public domain or public IP address of your MDM server as it is reachable by mobile devices from the Internet.

validation-status-icon-warning IMPORTANT: MDM hostname must be entered in the same form as specified in your HTTPS Server certificate, otherwise the iOS mobile device will refuse to install MDM Profile. For example, if there is an IP address specified in the HTTPS certificate, type in this IP address into the MDM hostname field. In case FQDN is specified (e.g. mdm.mycompany.com) in the HTTPS certificate, enter this FQDN in MDM hostname field. Also, if there is a wildcard * used (e.g. *.mycompany.com) in HTTPS certificate, you can use mdm.mycompany.com in the MDM hostname field.

6.Installer needs to create new database which will be used by Mobile Device Connector, therefore provide connection details:

Database: MySQL Server/MS SQL Server/MS SQL Server via Windows Authentication

ODBC Driver: MySQL ODBC 5.1 Driver/MySQL ODBC 5.2 Unicode Driver/MySQL ODBC 5.3 Unicode Driver/SQL Server/SQL Server Native Client 10.0/ODBC Driver 11 for SQL Server

Database name: you can leave predefined name or change it if required

Hostname: hostname or the IP address of your database server

Port: used for connection to the database server

Database admin account Username/Password

validation-status-icon-infoNOTE: We recommend using the same database server you are using for ERA database, but it can be different DB server if required. When you click the Next button, Mobile Device Connector installer will create its database.

7.Specify user for newly created Mobile Device Connector database. You can Create new user or Use existing database user. Type in the password for the database user.

8.Enter Server host (name or IP address of your ERA Server) and Server port (default port is 2222, if you are using different port, then replace the default port with your custom port number).

9.Now you have two options how to continue with the installation:

oServer assisted installation - you will need to provide ERA Web Console administrator credentials (installer will download required certificates automatically). Also check the permissions required for server-assisted installation.

1.Enter Server host - name or IP address of your ERA Server and Web Console port (leave default port 2223 if you are not using custom port). Also, provide Web Console administrator account credentials - Username/Password.

2.When asked to Accept Certificate, click Yes. Continue to step 10.

oOffline installation - you will need to provide Proxy certificate which can be exported from ESET Remote Administrator. Alternatively, you can use your custom certificate.

1.Click Browse and navigate to the location with Peer certificate (this is the Proxy certificate you've exported from ERA). Leave the Certificate password text field blank as this certificate does not require password. Continue to step 10.

validation-status-icon-infoNOTE: In case you are using your custom certificates with ERA (instead of the default ones that were automatically generated during ESET Remote Administrator installation), then use your custom certificates accordingly.

10. Specify destination folder for Mobile Device Connector (we recommend using default), click Next, then Install.

11. After the installation is complete, check if the Mobile Device Connector is running correctly by opening https://your-mdm-hostname:enrollment-port (for example https://mdm.company.com:9980) in your web browser or from mobile device. If the installation was successful, you will see following message: MDM Server up and running!

12. You can now activate MDM from ESET Remote Administrator.