First steps and best practices

After you have successfully installed ESET Remote Administrator you can begin setting things up.

First, open ERA Web Console in your web browser and log in.

Getting to know ERA Web Console

Before you begin initial setup, we recommend that you get to know the ERA Web Console, as it is the interface used to manage ESET security solutions. Our Post-Installation Tasks will guide you through recommended steps for an optimal setup experience.

User account creation

During installation you create the default administrator account. We recommend that you save the Administrator account and create a new account to manage clients and configure their permissions.

Adding client computers, servers and mobile devices on your network to ERA

During installation, you can choose to search your network for computers (clients). All clients found will be listed in the Computers section when you start ESET Remote Administrator. If clients are not shown in the Computers section, run a Static Group Synchronization task to search for computers and show them in groups.

Deploying an Agent

Once client computers are found, deploy the Agent to them. The Agent provides communication between ESET Remote Administrator and clients.

Installing ESET product (including activation)

To keep your clients and network secure, use the Software Install task to install ESET products.

Creating/editing groups

We recommend that you sort clients into static or dynamic Groups based on various criteria. This makes managing clients easier and helps you keep an overview of your network.

Creating a new policy

Policies allow you to push specific configurations to ESET products on your client computers. This allows you to avoid configuring each client's ESET product manually. Once you have created a new policy with your custom configuration, you can assign it to a group (either static or dynamic) to apply your custom settings to all the computers in that group.

Assigning policy to a group

As explained above, in order for a policy to be applied it needs to be assigned to a group. Computers that belong to the group will have the policy applied to them. The policy is applied every time an Agent connects to ERA Server.

Setting up notifications and creating reports

To keep a better overview of what is going on with client computers in your environment, we recommend that you use Notifications and Reports. For example, if you want to be notified that a certain event occurred or want to see or download a report.

Backing up the Server Certification Authority and Peer Certificates

We recommend that you export the Server Certification Authority and Peer Certificates. In case you need to reinstall the ERA Server, you can use the CA and Peer Certificates from the original ERA Server and you do not need to reinstall ERA Agents on the client computers.