FAQ

Why are we installing Java on a server? Doesn’t this create a security risk? The majority of all security companies and security frameworks recommend you uninstall Java from computers and especially from servers.

ERA Web Console requires Java to function. Java is an industry standard for web-based consoles, where all major web consoles are using Java and Web Server (Apache Tomcat) for their operation. Java is necessary to support a multi-platform web server. It is possible to install Web Server on a dedicated machine, in case the security is a risk.

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Starting January 2019, Oracle JAVA SE 8 public updates for business, commercial or production use will require a commercial license. If you do not purchase a JAVA SE subscription, you can use this guide to transition to a no-cost alternative.

 


How do I determine which port the SQL Sever is using?

There are multiple ways to determine the port used by the SQL Server. You can get the most accurate result via the SQL Server Configuration Manager. See the figure below for an example of where to locate this information in SQL Configuration Manager:

sql_server_config_manager

After installing SQL Server Express (included in my ERA package) on my Windows Server 2012 it does not appear to be listening on a standard SQL port. It is most likely listening to a port other than the default, port 1433.

 


How do I configure MySQL to accept large packet size?

See MySQL installation and configuration for Windows or Linux.

 


If I install SQL myself, how should I create a database for ERA?

You do not have to. A database is created by the Server.msi installer, not by the ERA Installer. The ERA Installer is included to simplify steps for you, it installs the SQL Server and then database is created by the server.msi installer.

 


Why is my ERA installation failing during database setup? I have binary logging enabled in MySQL.

A: ERA v6.2 does not support MySQL databases with binary log enabled at all. Please disable binary log in MySQL or use a newer version of ERA.

A: ERA v6.3 does not support STATEMENT based binary log format. Please use ROW or MIXED binary log formats. For more information on MySQL binary logs, see https://dev.mysql.com/doc/refman/5.6/en/binary-log.html and https://dev.mysql.com/doc/refman/5.6/en/replication-options-binary-log.html#sysvar_binlog_format

 


Can ERA Installer create a new database for me in an existing SQL Server installation, if I give it the proper SQL Server connection details and credentials? It would be convenient if the installer supported different versions of SQL Server (2008, 2014, etc.).

Database is created by Server.msi. So, yes, it can create an ERA database for you on individually installed SQL Server instances. And yes, the supported versions of SQL Server are 2008, 2012, 2014.

 


If installing on an existing SQL Server, should the SQL Server use built-in Windows Authentication mode by default?

No, because Windows Authentication mode can be disabled on the SQL Server and the only way to log in is to use SQL Server Authentication (entering a Username and Password). You must use the SQL Server Authentication or Mixed Mode. When manually installing the SQL Server, we recommend you create a root password (root user is named “sa”, which stands for security admin) and store it for later in a safe place. The root password may be needed when upgrading the ERA Server.

 


Can I use MariaDB instead of MySQL?

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MariaDB is a default database in most current Linux environments and gets installed when you select to install MySQL.

MariaDB is not supported by ESET Remote Administrator!

See also MySQL installation and configuration.


I had to install Microsoft .NET Framework 3.5 as ERA Installer pointed me to (http://www.microsoft.com/en-us/download/details.aspx?id=21), but that did not work on a fresh installation of Windows Server 2012 R2 with SP1.

This installer cannot be used on Windows Server 2012 because of the Windows Server 2012 security policy. Microsoft .NET Framework must be installed via the Roles and Features Wizard.

 


Microsoft .NET 4.5 framework was already installed on my system. I had to use the Roles and Features Wizard to add .NET 3.5. Why doesn't ESET Remote Administrator support .NET 4.5?

Because .NET 4.5 is not backwards compatible with .NET 3.5, which is a prerequisite of the SQL Server installer.

 


It is very difficult to tell whether the SQL Server installation is running. How can I tell what is happening if the installation takes more than 10 minutes?

The SQL Server installation can, in rare cases, take up to 1 hour. Install times depend on system performance.

 


How do I reset the Administrator password for my Web Console (entered during set up)?

It is possible to reset the password by running the server installer and choosing Repair. Be aware the password may be required to gain access to the ERA database if you did not use Windows Authentication during creation of the database.

validation-status-icon-infoNOTE: Please be careful, some of the repair options can potentially remove stored data.

 


When importing a file containing a list of computers to add to ERA, what is the format required for the file?

File with following lines:

All\Group1\GroupN\Computer1
All\Group1\GroupM\ComputerX
All is the required name of root group.

 


Can you use IIS instead of Apache? What about another HTTP server?

IIS is an HTTP server. The web console needs a Java servlet container (like Tomcat) to run, the HTTP server is not sufficient. There have been solutions about how to change IIS into a Java servlet container, but in general, this is not supported.

validation-status-icon-infoNOTE: We do not use Apache HTTP Server, we use Apache Tomcat, which is a different product.

 


Does ERA have a command-line interface?

Yes, we have the ESET Remote Administrator ServerApi.

 


Can you install ERA on a domain controller?

The ERA Server application can be installed on a domain controller, but there may be restrictions when installing MS SQL on Windows Domain Controller. Read our Knowledgebase article for more information.

 


Is there any way to use the wizard for installing on a domain controller?

You can use the wizard but you have to uncheck the installation of the SQL in the component selection window.

 


Will the ERA server installation detect if SQL is already installed on the system? What happens if it does? What about MySQL?

ERA will check for SQL running on a system in case you are using the installation wizard and you have selected SQL express to install. In the event there is already an SQL running on a system, the wizard will display a notification to uninstall the existing SQL, and then run the installation again, or to install ERA without SQL Express. See database requirements for ERA.

 


Where can I find ERA component mapping by release version of ERA?

See our Knowledgebase article.

 


How do I perform a component-based upgrade of ESET Remote Administrator 6.1.21, 6.1.28 or 6.2.11 to the latest version?

Windows OS: https://support.eset.com/kb3668/

Linux OS: https://support.eset.com/kb3670/

 


How can I update a system without an Internet connection?

Using HTTP Proxy installed on a machine that can connect to the ESET update servers (where update files are cached) and pointing Endpoints to that HTTP Proxy on a local network. If your server does not have an Internet connection, you can enable the mirror feature of the Endpoint product on one machine, use a USB drive to deliver update files to this computer and configure all other offline computers to use it as an update server.

For details on how to perform an offline installation, follow these instructions.

 


How do I reinstall my ERA Server and connect it to an existing SQL server if the SQL server was set up automatically by the initial ERA install?

If you are installing the new instance of the ERA Server using the same user account (for example, a domain administrator’s account) under which you have installed the original ERA server, you can use MS SQL Server via Windows Authentication.

 


How do I fix issues with Active Directory sync on Linux?

Verify your domain name is entered in all capital letters (administrator@TEST.LOCAL instead of administrator@test.local).

 


Is there a way to use my own network resource (like SMB share) instead of the repository?

You can choose to provide the direct URL where a package is located. If you are using a file share, specify it in a following format: file:// followed by the full network path to the file, for example:

file://\\eraserver\install\ees_nt64_ENU.msi

 


How do I reset or change my password?

Ideally, the administrator account should only be used to create accounts for individual admins. Once admin accounts are created, the administrator password should be saved and the administrator account should not be used. This practice allows for the administrator account to be used for password reset/account details only.

How to reset the password of a built-in ERA Administrator account:

1.Open Programs and Features (run appwiz.cpl), locate ESET Remote Administrator Server and right-click.

2.Select Change from the context menu.

3.Choose Repair.

4.Specify database connection details.

5.Select Use existing database and apply upgrade.

6.Deselect Use password already Stored in database and enter a new password.

7.Log into the ERA Web Console with your new password.

era-reset-admin-pass

validation-status-icon-infoNOTE: We strongly recommend you create additional accounts with specific access rights based on your desired account competencies.

 


How do I change ERA Server and ERA Web Console ports?

It is necessary to change the port in your webserver configuration to allow webserver connections to the new port. To do so, follow the steps below:

1.Shut down your webserver.

2.Modify the port in your webserver configuration.

a)Open the file webapps\era\WEB-INF\classes\sk\eset\era\g2webconsole\server\modules\config\EraWebServerConfig.properties

b)Set the new port number (for example, server_port=44591)

3.Start the webserver again.

 


How do I migrate my ERA Server to a new system?

For details on how to perform a migration, see

Upgrade from previous ERA version with Migration tool

or our ESET Knowledgebase article: How do I upgrade ESET Remote Administrator 5 to version 6?

 


Can I upgrade from ERA v.5/v.4 to v.6 directly via All-in-one installer?

The direct upgrade is not supported, we recommend you use migration tool. For more details, please review our ESET Knowledgebase article: How do I upgrade ESET Remote Administrator 5 to version 6?

 


I am receiving error messages or have problems with ESET Remote Administrator, what should I do?

See Troubleshooting FAQs.