ESET Remote Administrator

The ESET Remote Administrator module allows you to run certain predefined commands, mostly to Repair ERA certificates, Run a diagnostic tool or to Reset ERA Server password.

Run diagnostic tool - click the button to extract logs and information from the system. Logs will be exported for ERA Server and ERA Agent. You can use the File Manager module to find and download exported diagnostic log files compressed in a .zip format.

diagnostic_tool

Reset ERA Server Administrator password - if you have forgotten your ERA Server password or just wish to reset the password, enter your new password for ERA Server Administrator account and press the button to run the command.

reset_srv_admin_psw

Repair ERA Server certificate - repairs ERA Server certificate with new PFX/PKCS12 certificate. Click the paper clip icon and browse for ERA Server PFXor PKCS12 certificate file, then click Open. Enter ERA Server certificate password and press the button to run the command.

repair_srv_cert

Repair ERA Server certification authority - repairs ERA Server certification authority with DER certificate. Click the paper clip icon and browse for CA .der certificate file, then click Open.

repair_srv_ca_cert

Repair ERA Agent connection - repair ERA Agent connection to ERA Server. Type your ERA Server Hostname and port number, then press the button to run the command.

repair_agent_connection

Repair ERA Agent certificate - repairs ERA Agent certificate with new PFX/PKCS12 certificate. Click the paper clip icon and browse for ERA Agent PFX or PKCS12 certificate file, then click Open. Enter ERA Agent certificate password and press the button to run the command.

validation-status-icon-warning IMPORTANT

The certificate passphrase must not contain following characters: " \ These characters cause critical error during the initialization of the Agent.

repair_agent_cert

Repair ERA Agent certification authority - repairs ERA Agent certification authority with DER certificate. Click the paper clip icon and browse for CA .der certificate file, then click Open.

repair_agent_ca_cert

Edit Apache Tomcat server.xml - you can edit Apache Tomcat server.xml configuration file to change Web Console HTTPS certificates and cipher algorithms. Once you press the button, a text editor will open and let you edit the /etc/tomcat/server.xml file. Click Save button to save changes. In case a restart is necessary, it will be done automatically. If you do not want to save changes you've made, click Return to commands.

edit_apache_tomcat