The following log files can be used to troubleshoot the ERA Virtual Appliance. Also, you may be asked by ESET technical support to provide diagnostic logs. These are the log files you can send for analysis:

Log name



ERA VA configuration


If your ERA VA deployment fails, do not restart the appliance and check configuration log file.

ERA Server



ERA Server installation log file

Other ERA components use a similar path and corresponding file name.

ERA Server trace log

ERA Agent trace log



Check your trace logs:



Other ERA components use similar path and file names.

Apache HTTP Proxy



log file for older versions of ERA Virtual appliance

log file for newer versions of ERA Virtual appliance

ERA Server crash dumps


ERA Server or ERA Agent run diagnostic tool


If you experience issues with your ERA VA, you can Run diagnostic tool, see ESET Remote Administrator Webmin module for details.

If the Server or Agent are crashing and you can not change the logging verbosity via Web Console, you can enable full trace logging by creating the empty file:

For Agent:

touch /var/log/eset/RemoteAdministrator/Agent/traceAll

For Server:

touch /var/log/eset/RemoteAdministrator/Server/traceAll


We recommend you to use Webmin File manager where you can easily search for files and download logs if necessary.