ERA Virtual Appliance FAQs

This chapter covers some the most frequently asked questions and problems encountered. Click the topic title to find out how to solve your problem:

How to find out which ERA components are installed

How to enable ping on ERA Virtual Appliance

Do I need to add other components to my ERA VA

How to enable Apache HTTP proxy on my ERA Virtual Appliance after initial configuration

How to configure LDAP to allow for Static Group synchronization on ERA VA

How to recover forgotten password for ERA VA

How to change ERA database connection string

What to do with RD Sensor running on Hyper-V Server

How to change port numbers for ERA Virtual Appliance

How to increase memory size for MySQL Server

What to do with ESET Remote Administrator 6.x running on a Hyper-V Server 2012 R2

What to do with Oracle VirtualBox with starting and stability

How to enable YUM command under HTTP proxy

If your problem is not included in the help pages list above, try searching by keyword or phrase describing your problem and search within the ESET Remote Administrator Help Pages.

If you cannot find the solution to your problem/question within the Help Pages, you can try our regularly updated online Knowledgebase.

If necessary, you can directly contact our online technical support center with your questions or problems. The contact form can be found in the Help and Support tab of your ESET program.