About help

This guide, the VA Deployment Guide, provides instructions to deploy and configure the ERA Virtual Appliance (ERA VA). This guide is intended for anyone who wants to deploy, manage and update ERA VA.

For consistency and to help prevent confusion, terminology used throughout this guide is based on the ESET Remote Administrator parameter names. We also used a uniform set of symbols to highlight topics of particular interest or significance.


A note is just a short observation. Although you can omit it, notes can provide valuable information, such as specific features or a link to some related topic.


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This requires your attention and is not recommended to skip over it. Usually, it provides non-critical but significant information.


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Critical information you should treat with increased caution. Warnings are placed specifically to deter you from committing potentially harmful mistakes. Please read and understand text placed in warning brackets, as it references highly sensitive system settings or something risky.




Bold type

Names of interface items such as boxes and option buttons.

Italic type

Placeholders for information you provide. For example, file name or path means you type the actual path or a name of file.

Courier New

Code samples or commands


Provides quick and easy access to cross-referenced topics or external web location. Hyperlinks are highlighted in blue and may be underlined.


The Windows system directory which stores installed programs of Windows and others.

Online help is the primary source of help content. The latest version of Online help will automatically be displayed when you have a working internet connection. The ESET Remote Administrator Online help pages include three active tabs at the top navigation header: Installation/Upgrade, Administration and VA Deployment.

Topics in this guide are divided into several chapters and sub-chapters. You can find relevant information by using the Search field at the top.


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Once you open a User Guide from the navigation bar at the top of the page, search will be limited to the contents of that guide. For example, if you open the Administrator guide, topics from the Installation/Upgrade and VA Deployment guides will not be included in search results.

The ESET Knowledgebase contains answers to the most frequently asked questions as well as recommended solutions for various issues. Regularly updated by ESET technical specialists, the Knowledgebase is the most powerful tool for resolving various types of problems.

The ESET Forum provides ESET users with an easy way to get help and to help others. You can post any problem or question related to your ESET products.

You can post your rating and/or provide a feedback on a particular topic in help, click the Was this information helpful? link or Rate this article: Helpful / Not Helpful in case of ESET Knowledgebase, underneath the help page.