ERA Agent settings

Configure specific settings for ERA Agent using a policy. There are predefined policies for the ERA Agent. For example, Connection - Connect every (Agent connection interval) or Application reporting - Report all installed applications (not only ESET applications). For more information on how to enforce location-based policy, read the example.


Click Policies and expand Built-in Policies > ESET Remote Administrator Agent to edit an existing policy or create a new one.

icon_section Connection

Servers to connect to - To add ERA Server connection details (hostname/IP and a port number), click Edit server list. Multiple ERA Servers can be specified. This can be useful if, for example, you've changed the IP address of your ERA Server or are doing a migration.

Data limit - Choose the maximum number of bytes for sending data.

Connection interval - Choose Regular interval and specify a time value for the connection interval (or you can use a CRON expression).

Certificate (requires restart!) - You can manage Peer certificates for ERA Agent. Click Change certificate and select which ERA Agent certificate should be used by ERA Agent. For more information, see Peer Certificates.

icon_section Updates

Update interval - Interval at which updates will be received. Select a Regular interval and configure the settings (or you can use a CRON expression).

Update server - Update server from which the ERA Server receives updates for ESET products and ERA components.

Update type - Select the type of updates you want to receive. Choose either Regular, Pre-release or Delayed update. We do not recommend that you select Pre-release updates for production systems, as this is a risk.

icon_section Advanced Settings

HTTP Proxy - Use a proxy server to facilitate internet traffic to clients on your network.

WakeUp - ERA Server can run instant replication of the ERA Agent on a client machine. UDPv4 and UDPv6 ports are used with default port numbers 1237 and 1238. This is useful when you do not want to wait for the regular interval when the ERA Agent connects to the ERA Server. For example when you want a Client Task to be run immediately on client(s) or if you want a Policy to be applied right away.

Compatibility - In order to allow for management of ESET products version 5 or earlier by ESET Remote Administrator Agent, a specific listening port must be set. Also, ESET products need to be configured to report to this port and ESET Remote Administrator Server address must be set to localhost.

Operating System - Use the switches (enabled by default) to Report certain information or issues on the client computer.

Repository - Location of the repository where all installation files are stored.


The default repository is AUTOSELECT.

Diagnostics - Enable or disable transmission of crash reports to ESET.

Logging - Set the log verbosity to determine the level of information that will be collected and logged, from Trace (informational) to Fatal (most important critical information). The latest ERA Agent log file can be found on a client computer here: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs or C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs

Setup - Password protected setup is a protection feature of ERA Agent (Windows only). Set password to enable ERA Agent Password protection. Once the policy is applied, ERA Agent cannot be uninstalled or repaired unless a password is provided.

validation-status-icon-warning IMPORTANT

If you forget this password, you will not be able to uninstall ERA Agent from the target machine.

icon_section Assign

Specify the clients that will receive this policy. Click Assign to display all Static and Dynamic Groups and their members. Select the computer that you want to apply a policy on and click OK.

icon_section Summary

Review the settings for this policy and click Finish.