Two Factor Authentication

Two-Factor Authentication (2FA) provides a more secure method to log into and access ERA Web Console.

To enable 2FA for other user's account, one needs to have Write permission over that user. Once enabled, a user needs to configure 2FA themselves before they can log in. Users will receive a link via text message (SMS), which they can open in their phone's web browser to view instructions for configuring 2FA.

Two-Factor Authentication is provided by ESET and its ESET Secure Authentication technology. You do not need to deploy or install ESET Secure Authentication within your environment, as ERA automatically connects to ESET servers to authenticate users who log into your ERA Web Console.

Users with 2FA enabled will be required to log into ESET Remote Administrator using ESET Secure Authentication.

2FA does not work without direct network access to ESET 2FA servers. Allowing at least specific 2FA servers in the firewall is necessary. If the proxy is set-up in the More > Server Settings > Advanced Settings > HTTP Proxy, it does not apply for the 2FA.

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You cannot use users with 2FA for Server Assisted installations.