Mobile Device Management

In order to take advantage of the Mobile Device Management feature in ESET Remote Administrator, perform the following steps to install, enroll, configure and apply policies.

1.Install Mobile Device Connector (MDC) using the All-In-one installer or perform a component installation for Windows or Linux. Make sure that you have met the prerequisites prior to the installation.


If you are installing MDC using All-in-one installer, you do not need a 3rd party HTTPS certificate. If you are installing the MDC component by itself, you will need a 3rd party HTTPS certificate chain. If you want to install ERA with All-in-one installer and use 3rd party HTTPS certificate, install ESET Remote Administrator first, then change your HTTPS certificate using Policy (in the General > Change certificate > Custom certificate).

2.Activate ERA MDC using a Product Activation Client Task. The procedure is the same as when activating any ESET security product on a client computer (a license unit will not be used).

3.Run a User Synchronization Server Task (Recommend). This lets you automatically synchronize users with Active Directory or LDAP for the purpose of User Management.


If you are planning to manage Android based devices only (no iOS devices will be managed), skip to step 6.

4.Create an APN certificate. This certificate is used by ERA MDM for iOS device Enrollment.

5.Create a new policy for ESET Mobile Device Connector in order to activate APNS.

6.Enroll mobile devices using a Device Enrollment. Configure the task to enroll devices for Android and/or iOS. This can also be done from Computers or Group tab by clicking Add new > Mobile devices while having selected a Static Group (Add new cannot be used in Dynamic Groups).

7.If you have not provided license during Device Enrollment, activate Mobile devices using a Product Activation Client Task - choose an ESET Endpoint Security license. A license unit will be used for each Mobile device.

8.You can edit Users in order to configure Custom attributes and Assign Mobile devices if you've not assigned users during Device Enrollment.

9.Now you can start applying policies and managing mobile devices. For example, Create a Policy for iOS MDM - Exchange ActiveSync Account which will automatically configure Mail account, Contacts and Calendar on iOS devices. You can also apply restrictions on an iOS device and/or add a Wi-Fi connection.

10. You can use Reenroll on a mobile device which was corrupted or wiped. Re-enroll link will be sent via email.

11. Stop Managing (Uninstall ERA Agent) task will cancel MDM enrollment of a mobile device and remove it from ERA.