ERA Agent settings

Configure specific settings for ERA Agent using a policy. There are predefined policies for ERA Agent for example, Connection - Connect every (Agent connection interval) or Application reporting - Report all installed applications (not only ESET applications).

Click Policies and expand Built-in Policies > ESET Remote Administrator Agent then edit an existing policy or create a new one.

icon_section Connection

Server to connect to - To add ERA Server connection details (hostname/IP and a port number), click Edit server list. Multiple ERA Servers can be specified, for example when you've changed IP address of your ERA Server or in case you are doing a migration.

Connection interval - Choose Regular interval and specify time value for the connection interval or you can use CRON expression.

Certificate (requires restart!) - You can manage Peer certificates for ERA Agent. Click Change certificate and select which ERA Agent certificate should be used by ERA Agent. For more information, see Peer Certificates.

icon_section Updates

Update interval - Interval on which updates will be received. Select a Regular interval and configure the settings or can use a CRON expression.

Update server - Update server from which the ERA Server receives updates for security products and ERA components.

Update type - Select the type of updates you want to receive. Choose either Regular, Pre-release or Delayed update. We do not recommend that you select Pre-release updates for production systems as this is a risk.

icon_section Advanced Settings

HTTP Proxy - Use a proxy server to facilitate internet traffic to clients on your network.

WakeUp - Allows your server to trigger an instant replication of the selected agent. UDPv4 and UDPv6 ports are used with default port numbers 1237 and 1238.

Compatibility - In order to allow for management of ESET security products version 5 or older by ESET Remote Administrator Agent, a specific listening port must be set. Also, ESET security products need to be configured to report to this port and ESET Remote Administrator Server address must be set to localhost.

Operating System - Use the switches (enabled by default) to Report certain information or issues on the client computer.

Repository - Location of the repository where all installation files are stored.


The default repository is AUTOSELECT.

Diagnostics - Enable or disable transmission of crash reports to ESET.

Logging - Set the log verbosity to determine the level of information that will be collected and logged - from Trace (informational) to Fatal (most important critical information). The latest ERA Agent log file can be found on a client computer here: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs or C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs

Setup - Password protected setup is a protection feature of ERA Agent (Windows only). Set password to enable ERA Agent Password protection. Once the policy is applied, ERA Agent cannot be uninstalled or repaired unless a password is provided.

validation-status-icon-warning IMPORTANT

If you forget this password, you will not be able to uninstall ERA Agent from the target machine.