ESET Online help

Select the category
Select the topic

Introduction

The ESET Remote Administrator Plug-in for Salesforce makes billing and ticketing easy for ESET Managed Service Providers (MSPs) who use Salesforce. See the ESET Remote Administrator Plug-in for Salesforce product page for more information.

 

Billing

The ESET Remote Administrator Plug-in for Salesforce allows you to quickly monitor seat counts of ESET products for different customer accounts. Each ESET group corresponds with an account available in Salesforce (specifically, to a recurring service item in a contract for the account). Each ESET product corresponds with a recurring service.

 

The ESET Remote Administrator Plug-in for Salesforce allows you to map your accounts and recurring services to ESET Remote Administrator Groups and specific ESET products. The ESET Remote Administrator Plug-in for Salesforce automatically takes snapshots of your current seat count use and commits them to Salesforce as service adjustments that include date and time information.

 

 

Ticketing

The ESET Remote Administrator Plug-in for Salesforce creates tickets for computers when they join a dynamic group in ESET Remote Administrator. Dynamic groups are comprised of all computers that meet a set of conditions defined in the template for the group (for example, a dynamic group might contain computers with out-of-date operating systems, or computers that have not received virus signature database updates in the last 24 hours). Any time a computer enters a dynamic group, ESET Remote Administrator Plug-in for Salesforce creates a ticket.

 

The ESET Remote Administrator Plug-in for Salesforce allows you to map dynamic groups to Salesforce priorities, so that each ticket created can be assigned a priority level and the appropriate action can be taken.