Requirements and limitations

Remote installation requires a correctly configured TCP/IP network that provides reliable client/server communication. Installing a client solution using ERA imposes stricter conditions on the client workstation than a direct installation. The following conditions should be met for remote installation:


Microsoft network client enabled

File and printer sharing service enabled

File sharing ports (445, 135 – 139) are accessible

Administrative share ADMIN$ enabled

Administrator username and password exists for client workstations (username cannot be left blank)

Simple file sharing disabled

Server service enabled

NOTE: Recent versions of Microsoft Windows (Windows Vista, Windows Server 2008 and Windows 7) use security policies limiting local user account permissions so that the user may not be able to execute specific network operations. If your ERA service is running on a local user account, push installation issues may occur in certain specific network configurations (for example, when installing remotely from a domain to a workgroup). When using Windows Vista, Windows Server 2008 or Windows 7, we recommend that you only run the ERA service on accounts with sufficient networking rights. To specify the user account on which you want to run ERA, navigate to Start > Control Panel > Administrative Tools > Services. Select the ESET Remote Administrator Server service from the list and click Log On. ESET Remote Administrator 5 embeds this setting in the Advanced installation scenario so you must select AdvancedFully customized installation during installation.

Important:  If you are using the Window push installation method on Windows Vista, Windows Server 2008, or Windows 7 target workstations, make sure that your ERA Server as well as the target workstations are in a domain.If the ERA Server and the target computer are not in a domain you must disable UAC (User Access Control) on the target computer.  To do so, click Start > Control Panel > User Accounts > Turn User Account control on or off. Alternatively, you can open the Msconfig utility (click Start, type Msconfig into the search field and press Enter) and then click Tools and select Disable UAC (requires reboot).

We highly recommend that you review requirements before installation, especially if there are multiple workstations in the network:
In the Remote Install tab select the Computers tab, select the relevant client(s), click New Installation Task, select Windows push, select Diagnostics, click Continue, set the Logon Information of selected client(s) by clicking Set for All... or by clicking Set Credentials... (after selecting a specific client in the Computers Logon Settings window), click Next and click Finish.

Remote installation for Linux/MAC Security products is not supported on Windows 2000.

Important:  Administrators who use Microsoft Remote Desktop connection to access remote client computers should read the following article before remotely installing ESET Smart Security.