Package Manager

Remote installation is initiated through ERAC. To manage the installation packages in the ERAC, click the Remote Install tab and select the Computers tab. Click Package Manager... to open the Package Manager window.


Each installation package is defined by a Name ( (1) in the figure above). The remaining sections of the dialog window are related to the content of the package, which is applied after it has been successfully delivered to a target workstation.

The Type drop-down menu in section (1) provides access to additional ERA features. In addition to remote installation, ESET security products can be uninstalled remotely using the Uninstall ESET Security Products for Windows and NOD32 version 2 task. Remote installation of an external applications can also be performed by selecting Custom package. This is particularly useful if you want to run various scripts and executables on the client machine, including uninstall tools for third-party security products or standalone cleaning tools. You can specify custom command-line parameters for use by the Package entry file. See Installation of third party products using ERA for more details.

Each package is automatically assigned an ESET Remote Installer agent, which allows for seamless installation and communication between target workstations and  theERAS. The ESET Remote Installer agent is named einstaller.exe and contains the ERAS name and the name and type of package to which it belongs. The following section provides a detailed description of the installer agent.

ESET client solution installation files (2)

Click Add... to select an installation package source. You have 2 options:

1.Select an installation package locally by clicking browse (...).

2.Click Download From The Web (recommended). A list of packages should appear in the Download section. Select your desired package in the appropriate language and select a destination folder to start the download.


Note: For ESET Security Products for Windows packages, it makes sense to select the check box next to Use 32 bit package for 64 bit systems if you are installing ESET Remote Administrator Server or Console only. This option should not be used when installing endpoint products (for example, ESET Endpoint Security or ESET Endpoint Antivirus) because on 64-bit systems a 64-bit version of that product must be installed (the installation will fail when trying to install a 32 bit version).

Package location (3)

The installation packages are located on the ERAS server in the following directory:

%ALLUSERSPROFILE%\Application Data\ESET\ESET Remote Administrator\Server\packages

You can choose a different network location for remote installation packages here.

XML configuration file for ESET client solutions (4)

When you create a new installation package, the primary server password to connect to your ERA Server will be left blank. Click Edit to edit the .xml configuration for this package and set the password (if needed) in the Remote administration branch of the respective product.

The Inactivate Firewall setting is enabled by default in order to have the firewall of ESET Endpoint Security turned off so that next connection attempt of ERA Server to a particular client is not blocked. You can  turn the Firewall on at a later time by sending a Configuration Task to the client. In that configuration task you would look up the following item: "Windows desktop v5 > Personal firewall > Settings > Firewall system integration: Personal firewall inactive"  and select All features active.

Note: When enabling or disabling Inactivate Firewall there are actually two setting properties modified. One is visible in ESET Configuration Editor and one is only visible from the .xml configuration file. If any of those two setting properties is not set (one is set and one is not) or  do not have a value of range of 1 - 10, for example, you select the option Only scan application protocols in the Value field, then the Inactivate Firewall check-box is completely filled with blue color.

If you have a password configured for the  ERA server (configurable at Tools > Server Options > Security > Password for Clients (ESET Security Products)) then that password will be automatically used in the package created, so that client machines that use that password to connect to the ERA server. If you change the password of ERA server after the fact, managed clients will not be able to connect to the server even if Enable unauthenticated access for Clients (ESET Security Products) is enabled on the ERA server. In this case you would have to send a Configuration Task to the managed clients.

Command-line parameters assigned to the package (5)

There are several parameters that can affect the installation process. They can be used either during direct installation with the administrator present at the workstation, or remote installation.