Remote Install Diagnostics

RA_REMOTEINST_DIAG

Setting IPC$ Connection:

 The Administrator should have local admin permissions on all client computers.

 The shared resources must be installed and enabled on the client.

 The network firewall must have the shared resources enabled (ports 445 and 135-139).

 Windows Administrator password cannot be blank.

 The option “Use Simple file sharing” can not be activated in a mixed environment of workgroups and domains.

 Make sure that the Server service is being executed on the client machine.

Remote Registry Connecting (OS Info):

 The Remote Registry Service must be enabled and started on the client.

Remote Registry Opening (OS Info):

 Above + The Administrator must have full control permissions over the client's registry.

Remote Registry Reading (OS Info):

 The Administrator must have read permissions over the client's registry. If the operation above is completed successfully, this operation should too.

Remote Registry Connecting (ESET Security Product Info):

 The Administrator must have full control permissions for the HKEY_LOCAL_MACHINE/SOFTWARE/ESET (or the entire HKEY_LOCAL_MACHINE/SOFTWARE branch).

Remote Registry Opening (ESET Security Product Info):

 Make sure that the Remote Registry service is running on the client computer.

Setting ADMIN$ Connection:

 Administrative share ADMIN$ must be enabled.

Copying ESET Installer:

 Ports 2222, 2223 and/or 2224 must be opened on the server and must be allowed on the network firewall.

Setting IPC$ Connection:

 If this operation was completed successfully in the get info diagnostics, it should complete successfully here.

Registering ESET Installer as a Service:

 Make sure you have sufficient rights to run the einstaller.exe on the target computer(s).

NOTE: If there should be an error during the diagnostics, you can start troubleshooting based on this information. See the chapter Requirements before installation and the Frequently encountered error codes chapter to analyze error codes.