Installation of ERA Server

Install ERAS on the server named GHOST (see the example in Environment overview). To begin, select the components you want to install. There are two options, ESET Remote Administrator Server and ESET HTTP Dashboard Server.

For most applications, both components will be installed. You may choose to install the two components on different computers (for example, installing ESET HTTP Dashboard Server on a publicly visible computer while installing ERAS on a computer that is accessible only from a local intranet). Or, you may choose not to use ESET HTTP Dashboard Server.

NOTE: We recommend installing ERAS on a machine running a server operating system.

NOTE: Both the Dashboard and the Mirror server use the same HTTP server (which is installed automatically). So even if you deselect the Dashboard server at the time of the installation, you can enable it later in ESET Configuration Editor (ERAC > Tools > Server Options > Advanced > Dashboards > Use local dashboard).

After choosing the desired components, select either Typical or Advanced installation mode.


If you select Typical mode, the program will prompt you to insert a license key (a file with the extension .lic or .zip) that authorizes operation of ERAS for the period defined in the license. Next, the program will ask you to set the update parameters (username, password and update server). You can also proceed to the next step and enter the update parameters later by selecting the check box next to Set update parameters later and clicking Next.

Selecting Advanced installation mode will allow you to configure additional installation parameters. These parameters can be modified later via the ERAC, but in most cases this is not necessary. The only exception is server name, which should match the DNS name or %COMPUTERNAME% value of your operating system, or the IP address assigned to the computer. This is the most essential piece of information for performing a remote installation. If a name is not specified during installation the installer will automatically supply the value of the system variable %COMPUTERNAME%, which is sufficient in most cases. It is also important to select the database in which ERAS information will be stored. For more information see the chapter titled Database types supported by ERA Server. See also Cluster Mode Installation.

NOTE: When installing ERAS on a Windows 2000 operating system, we do not recommend using DNS, use the full connection string instead.

Important: Microsoft Windows security policies limit local user account permissions. As a consequence, you may not be able to execute related network operations. Running the ERA service under a local user account may result in push installation issues (e.g., when installing remotely from domain to workgroup). When using Windows Vista, Windows Server 2008 or Windows 7, we recommend running the ERA service under accounts with sufficient networking rights. You can specify the user account under which you want to run ERA in Advanced installation mode.

Note: Although ERA Server has full Unicode support, there are situations when the server converts characters to ANSI or vice versa (for example, email, computer name). In such situations the Language for non-Unicode programs setting should be used. We recommend that you change this setting to match the server environment locale even if you are not using a localized version of ERA (i.e., you are using the English language mutation). You can find this setting under Control panel > Regional and language options in the Advanced tab.

ERAS program components are installed by default to the following directory:

%ProgramFiles%\ESET\ESET Remote Administrator\Server

Other data components such as logs, installation packages, configuration, etc. are stored in the following directory:

%ALLUSERSPROFILE%\Application Data \ESET\ESET Remote Administrator\Server

ERAS is launched automatically after installation. The activity of the ERAS service is recorded in the following location:

%ALLUSERSPROFILE%\Application Data\ESET\ESET Remote Administrator\Server\logs\era.log

Command line installation

ERAS can be installed using the following command line parameters:

/q - Silent installation. No user intervention is possible. No dialog windows are displayed.

/qb - No user intervention is possible, but installation progress is indicated by a progress bar.

Example: era_server_nt32_ENU.msi /qb

The parameters and configuration of a command line installation can be supplemented by the administrator's .xml configuration file, the "cfg.xml", which must be in the same folder as the ERA .msi installation file. The configuration file can be created in the ESET Configuration Editor and allows you to configure various ERA settings. See the ESET Configuration Editor section for more details.