Help and support

ESET Mail Security contains troubleshooting tools and support information that will assist you in solving issues that you may encounter.

Installed product

Product and License information

About ESET Mail Security – Displays information about your copy of ESET Mail Security.

Product troubleshooting – To find solutions to the most frequently encountered problems. We recommend that you read this section before contacting technical support.

License troubleshooting exlink – To find solutions for problems with activation or license change.

Change license exlink – Click to launch the activation window and activate your product.

Help pages

Launches online help pages for ESET Mail Security.


Search ESET Knowledgebase exlink – The ESET Knowledgebase contains answers to the most frequently asked questions and recommended solutions for various issues. Regularly updated by ESET technical specialists, the Knowledgebase is the most powerful tool for resolving various problems.

Technical Support

Advanced logging – To create advanced logs for all available features in order to help developers diagnose and solve issues.

Request support – If you cannot find an answer to your problem, contact our Technical Support department.

Details for Technical Support – Display details information (Product name, Product version,etc.) for Technical Support.

ESET Log Collector exlink – ESET Log Collector is an application that automatically collects information, such as configuration and logs from your server in order to help resolve issues more quickly.