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Cloud-based protection

ESET LiveGrid® is an advanced early warning system comprised of several cloud-based technologies. It helps detect emerging threats based on reputation and improves scanning performance by means of whitelisting. New threat information is streamed in real-time to the cloud, which enables the ESET Malware Research Lab to provide timely response and consistent protection at all times. Users can check the reputation of running processes and files directly from the program's interface or contextual menu with additional information available from ESET LiveGrid®.

When installing ESET Mail Security, select one of the following options:

You can decide not to enable ESET LiveGrid®. Your software will not lose any functionality, but in some cases ESET Mail Security may respond slower to new threats than detection engine database update.

You can configure ESET LiveGrid® to submit anonymous information about new threats and where the new threatening code was detected. This file can be sent to ESET for detailed analysis. Studying these threats will help ESET update its threat detection capabilities.

ESET LiveGrid® will collect information about your computer related to newly-detected threats. This information may include a sample or copy of the file in which the threat appeared, the path to that file, the filename, the date and time, the process by which the threat appeared on your computer and information about your computer‘s operating system.

By default, ESET Mail Security is configured to submit suspicious files to the ESET Virus Lab for analysis. Files with certain extensions such as .docx or .xlsx are always excluded. You can also add other extensions if there are specific files that you or your organization want to avoid sending.

Enable ESET LiveGrid® reputation system (recommended)

The ESET LiveGrid® reputation system improves the efficiency of ESET anti-malware solutions by comparing scanned files to a database of whitelisted and blacklisted items in the cloud.

Enable ESET LiveGrid® feedback system

Data will be sent to the ESET Research Lab for further analysis.

Submit crash reports and diagnostic data

Submit data such as crash reports, modules or memory dumps.

Submit anonymous statistics

Allow ESET to collect information about newly detected threats such as the threat name, date and time of detection, detection method and associated metadata, scanned files (hash, filename, origin of the file, telemetry), blocked and suspicious URL's, product version and configuration, including information about your system.

Contact email (optional)

Your contact email can be included with any suspicious files and may be used to contact you if further information is required for analysis. Please note that you will not receive a response from ESET unless more information is needed.

arrow_down_businessSubmission of samples

ESET LiveGuard Advanced

To enable ESET LiveGuard Advanced service on a client machine using ESET PROTECT Web Console. In the ESET PROTECT Web Console create a new policy or edit an existing one and assign it on machines where you want to use the ESET LiveGuard Advanced.