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Submit samples for analysis

The sample submission dialog allows you to send a file or site to ESET for analysis. If you find a suspiciously behaving file on your computer or suspicious site on the Internet, submit it to the ESET Virus Lab for analysis. If the file turns out to be a malicious application or website, the detection will be added to an upcoming update.

To submit the file by email, compress the file(s) using a program like WinRAR or WinZip, protect the archive with the password infected and send it to Use a descriptive subject and enclose as much information about the file as possible (for example, the website you downloaded it from).

Before submitting a sample to ESET, verify it meets one or both of the following criteria:

the file or website is not detected at all

the file or website is incorrectly detected as a threat

If at least one of the requirements above is not met, you will not receive a response until further information is supplied.

Select the description that best fits your message from the Reason for submitting the sample drop-down menu:

Suspicious file

Suspicious site (a website that is infected by malware)

False positive file (a file that is detected as infected, but it is not)

False positive site



The path to the file or website you intend to submit.

Contact email

This contact email is sent along with suspicious files to ESET, and may be used to contact you if further information is required for analysis. Type a contact email is optional. You will not get a response from ESET, unless more information is required. This is because our servers receive tens of thousands of files every day, which makes it impossible to reply to all submissions.

Submit anonymously

Use the check box next to Submit anonymously to send suspicious file or website without entering your email address.