Diagnostics

Diagnostics provides application crash dumps of ESET processes (for example, ekrn). If an application crashes, a dump will be generated. This can help developers debug and fix various ESET Mail Security problems.

Click the drop-down menu next to Dump type and select one of three available options:

Disable - To disable this feature.

Mini - (default) Records the smallest set of useful information that may help identify why the application crashed unexpectedly. This kind of dump file can be useful when space is limited. However, because of the limited information included, errors that were not directly caused by the thread that was running at the time of the problem may not be discovered by an analysis of this file.

Full - Records all the contents of system memory when the application stops unexpectedly. A complete memory dump may contain data from processes that were running when the memory dump was collected.

 

Enable Network protection advanced logging

Record all network data passing through network protection in PCAP format in order to help developers diagnose and fix the problems related to network protection.

Enable Protocol filtering advanced logging

Record all data passing through Protocol filtering engine in PCAP format in order to help developers diagnose and fix the problems related to Protocol filtering.

Enable Update engine advanced logging

Record all events that occur during update process to help developers diagnose and fix the problems related to Update engine.

Enable Licensing advanced logging

Record all product communication with license server.

Enable Operating System advanced logging

Additional information about Operating system such as running processes, CPU activity, disc operations will be gathered.

Target directory

Directory where the dump during the crash will be generated.

Open diagnostics folder

Click Open to open this directory within a new Windows Explorer window.

Create diagnostic dump

Click Create to create diagnostic dump files in the Target directory.

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