Diagnostics

Diagnostics provides application crash dumps of ESET processes (for example, ekrn). If an application crashes, a dump will be generated. This can help developers debug and fix various ESET Mail Security problems.

Click the drop-down menu next to Dump type and select one of three available options:

•Disable—To disable this feature.

•Mini—(default) Records the smallest set of useful information that may help identify why the application crashed unexpectedly. This kind of dump file can be useful when space is limited. However, because of the limited information included, errors that were not directly caused by the thread that was running at the time of the problem may not be discovered by an analysis of this file.

•Full— Records all the contents of system memory when the application stops unexpectedly. A complete memory dump may contain data from processes that were running when the memory dump was collected.

Target directory

Directory where the dump during the crash will be generated.

Open diagnostics folder

Click Open to open this directory within a new Windows explorer window.

Create diagnostic dump

Click Create to create diagnostic dump files in the Target directory.

Advanced logging

Enable Computer Scanner advanced logging—Record all events that occur while scanning files and folders by Computer scan or Real-time file system protection.

Enable Device control advanced logging—Record all events that occur in Device control to allow diagnosing and solving problems.

Enable Direct Cloud advanced logging—Record all product communication between the product and Direct Cloud servers.

Enable Document protection advanced logging—Record all events in Document protection to allow diagnosing and solving problems.

Enable Email client protection advanced logging—Record all events in Email client protection to allow diagnosing and solving problems.

Enable Kernel advanced logging—Record all events that occur in ESET kernel service (ekrn) to allow diagnosing and solving problems.

Enable Licensing advanced logging—Record all product communication with the license server.

Enable Memory tracing—Record all events, which will help developers diagnose memory leaks.

Enable Network protection advanced logging—Record all network data passing through network protection in PCAP format to help developers diagnose and fix the problems related to network protection.

Enable Operating System logging—Additional information about Operating system such as running processes, CPU activity, disc operations will be gathered. This can help developers to diagnose and fix problems related to ESET product running on your operating system.

Enable Protocol filtering advanced logging—Record all data passing through the Protocol filtering engine in PCAP format to help developers diagnose and fix the problems related to Protocol filtering.

Enable push messaging advanced logging—Record all events during push messaging to allow diagnostics and problem-solving.

Enable Real-time file system protection advanced logging—Record all events in Real-time file system protection to allow diagnosing and problem-solving.

Enable Update engine advanced logging—Record all events that occur during the update process to help developers diagnose and fix the problems related to the Update engine.

Enable Vulnerability & Patch Management advanced logging—Record all events that occur in Vulnerability & Patch Management to allow diagnosing and solving problems.

Enable browser scripts advanced logging—Record all events that occur in the browser scripts scanner to allow diagnosing and solving problems.

Enable ESET LiveGuard advanced logging—Record all events that occur in ESET LiveGuard to allow diagnosing and solving problems.

Log files location

C:\ProgramData\ESET\ESET Security\Diagnostics\

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