Remote monitoring and management (RMM) is the process of supervising and controlling software systems (such as those on desktops, servers and mobile devices) by means of a locally installed agent that can be accessed by a management service provider.

Enable RMM

Enables Remote monitoring and management command are functional. You must have administrator privileges  to use RMM utility.

Working mode

Select the working mode of RMM from the drop-down menu:

Safe separation only - If you want to enable RMM interface for safe and read only operations

All operations - If you want to enable RMM interface for all operations

Authorization method

Set the RMM authorization method from the drop-down menu:

None -No application path check will be performed, you can run ermm.exe from any application

Application path - Specify application which is allowed to run ermm.exe

Default ESET Endpoint Security installation contains file ermm.exe located in ESET Mail Security (default path c:\Program Files\ESET\ESET Mail Security ). ermm.exe exchange data with RMM Plugin, which communicates with RMM Agent, linked to a RMM Server.

ermm.exe - Command line utility developed by ESET that allows managing of Endpoint products and communication with any RMM Plugin.

RMM Plugin - A third party application running locally on Endpoint Windows system. The plugin was designed to communicate with specific RMM Agent (e.g. Kaseya only) and with ermm.exe.

RMM Agent  - A third party application (e.g. from Kaseya) running locally on Endpoint Windows system. Agent communicates with RMM Plugin and with RMM Server.

RMM Server - Running as a service on a third party server. Supported RMM systems are by Kaseya, Labtech, Autotask, Max Focus and Solarwinds N-able.

Visit our Knowledgebase article exlink for more information on ESET RMM in ESET Mail Security.

ESET Direct Endpoint Management plugins for third-party RMM solutions

RMM Server is running as a service on a third-party server. For more information see the following ESET Direct Endpoint Management online user guides:

ESET Direct Endpoint Management Plug-in for ConnectWise Automate exlink

ESET Direct Endpoint Management Plugin for DattoRMM exlink

ESET Direct Endpoint Management for Solarwinds N-Central exlink

ESET Direct Endpoint Management for NinjaRMM exlink