What to do if real-time protection does not work

In this chapter, we describe problems that may arise when using real-time protection and how to troubleshoot them.

Real-time protection is disabled

If real-time protection was inadvertently disabled by a user, it needs to be reactivated. To reactivate real-time protection, navigate to Setup in the main program window and click Real-time file system protection.

If real-time protection is not initiated at system startup, it is usually because Start Real-time file system protection automatically is deselected. To enable this option, navigate to Advanced setup (F5) and click Computer > Real-time file system protection > Basic in the Advanced setup section. Make sure that Start Real-time file system protection automatically is turned on.

If Real-time protection does not detect and clean infiltrations

Make sure that no other antivirus programs are installed on your computer. If two real-time protection shields are enabled at the same time, they may conflict with each other. We recommend that you uninstall any other antivirus programs on your system before installing ESET.

Real-time protection does not start

If real-time protection is not initiated at system startup (and Start Real-time file system protection automatically is enabled), it may be due to conflicts with other programs. For assistance resolving this issue, please contact ESET Customer Care.