Upgrading via ERA

ESET Remote Administrator allows you to upgrade multiple servers that are running older version of ESET Mail Security. This method has the advantage of upgrading large number of servers at the same time while making sure each ESET Mail Security is configured identically (if this is desired).

note_icon_note NOTE

Applicable for upgrades from version 4.x to 6.x.

The procedure consists of the following phases:

Upgrade the first server manually by installing the latest version of ESET Mail Security over your existing version in order to preserve all of the configuration including rules, numerous whitelists and blacklists, etc. This phase is performed locally on the server running ESET Mail Security.

Request configuration of the newly upgraded ESET Mail Security to version 6.x and Convert to policy in ERA. The policy will later be applied to all upgraded servers. This phase is performed remotely using ERA as well as the following phases.

Run Software Uninstall task on all servers running old version of ESET Mail Security.

Run Software Install task on all servers which you want the latest version ESET Mail Security to run.

Assign configuration policy to all the servers running the latest version ESET Mail Security.

 

Step-by-step procedure:

1.Log onto one of the servers running ESET Mail Security and upgrade it by downloading and installing the latest version over your existing one. Follow the steps for regular installation. All of the original configuration of your old ESET Mail Security will be preserved during the installation.

2.Open the ERA Web Console,select a client computer from a Static or Dynamic group and click Show Details.

era_show_details

3.Navigate to Configuration tab and click the Request configuration button to collect all configuration of managed product. It will take a moment to get the configuration. Once the latest configuration appears in the list, click Security product and choose Open Configuration.

era_open_configuration

4.Create configuration policy by clicking Convert to policy button. Enter the Name for a new policy and click Finish.

era_convert_policy

5.Navigate to Admin > Client Tasks and choose Software Uninstall task. When creating the uninstall task, we recommend you to reboot the server after the uninstallation by selecting the checkbox Automatically reboot when needed. Once the task is created, add all desired target computers for uninstallation.

6.Make sure ESET Mail Security is uninstalled from all the targets.

note_icon_important IMPORTANT

If you are upgrading from ESET Mail Security version 4.5, stop Domino Server service and set its Startup type to Manual to prevent ERA Software Install task from failing. After you have completed the upgrade, change Startup type to Automatic.

 

7.Create Software Install task in order to install the latest version of ESET Mail Security to all desired targets.

8.Assign configuration policy to all the servers running ESET Mail Security, ideally to a group.