ESET LiveGrid®

ESET LiveGrid® is an advanced early warning system comprised of several cloud-based technologies. It helps detect emerging threats based on reputation and improves scanning performance by means of whitelisting. New threat information is streamed in real-time to the cloud, which enables the ESET Malware Research Lab to provide timely response and consistent protection at all times. Users can check the reputation of running processes and files directly from the program's interface or contextual menu with additional information available from ESET LiveGrid®. When installing ESET Mail Security, select one of the following options:

1.You can decide not to enable ESET LiveGrid®. Your software will not lose any functionality, but in some cases ESET Mail Security may respond slower to new threats than virus signature database update.

2.You can configure ESET LiveGrid® to submit anonymous information about new threats and where the new threatening code was detected. This file can be sent to ESET for detailed analysis. Studying these threats will help ESET update its threat detection capabilities.

ESET LiveGrid® will collect information about your computer related to newly-detected threats. This information may include a sample or copy of the file in which the threat appeared, the path to that file, the filename, the date and time, the process by which the threat appeared on your computer and information about your computer‘s operating system.

By default, ESET Mail Security is configured to submit suspicious files to the ESET Virus Lab for analysis. Files with certain extensions such as .doc or .xls are always excluded. You can also add other extensions if there are particular files that you or your organization want to avoid sending.

The ESET LiveGrid® reputation system provides cloud-based whitelisting and blacklisting. To access settings for ESET LiveGrid®, press F5 to enter Advanced setup and expand Tools > ESET LiveGrid®.


Enable ESET LiveGrid® reputation system (recommended) - The ESET LiveGrid® reputation system improves the efficiency of ESET anti-malware solutions by comparing scanned files to a database of whitelisted and blacklisted items in the cloud.

Submit anonymous statistics - Allow ESET to collect information about newly detected threats such as the threat name, date and time of detection, detection method and associated metadata, product version, and configuration including information about your system.

Submit samples - Suspicious samples resembling threats, and/or samples with unusual characteristics or behavior are submitted to ESET for analysis.

Select Enable logging to create an event log to record file and statistical information submissions. This will enable logging to the Event log when files or statistics are sent.

Contact email (optional) - Your contact email can be included with any suspicious files and may be used to contact you if further information is required for analysis. Please note that you will not receive a response from ESET unless more information is needed.

Exclusions - The Exclusion filter allows you to exclude certain files/folders from submission (for example, it may be useful to exclude files that may carry confidential information, such as documents or spreadsheets). The files listed will never be sent to ESET labs for analysis, even if they contain suspicious code. The most common file types are excluded by default (.doc, etc.). You can add to the list of excluded files if desired.


If you have used ESET LiveGrid® before and have disabled it, there may still be data packages to send. Even after deactivating, such packages will be sent to ESET. Once all current information is sent, no further packages will be created.