EMA1 migration FAQ

What system requirements should I be aware of?
Migrated MSPs cannot use ERA v5 or older versions. If an MSP is using the EMA1 API, they must integrate with the new EMA2 API first, and only after integration with the EMA2 API can MSPs migrate to EMA2.

Will I need to resync licensing in ESMC or my RMM plugin?
There is no need to resync licenses in ESMC or RMM plug-ins.

After providing consent, when will my migration take place?
Migration is scheduled based on prior agreements with involved parties. MSPs will receive notification emails 48 and 24 hours before migration.

Is the login URL changing?
Yes. To log in to ESET MSP Administrator 2 (EMA2), use the new URL: https://msp.eset.com.

Are my login credentials changing?
Yes. After migration is complete, each migrated EMA1 user will receive an email with a username and a one-time password.

What are the hours of migration?
Migration usually starts at 7:00 AM Central European Time (UTC+02:00 DST/UTC+01:00) and can take until 5:00 PM Central European Time (UTC+02:00 DST/UTC+01:00).

How long will my migration take?
It depends on the size and structure of each MSP. Migration can take a couple of minutes or up to several hours.

Who will be handling my migration?
Migration will be handled by the ESET HQ migration team.

Who can I reach out to with issues after my migration?
Before and during migration, reply directly to the communication received before migration or by filling out a special support form (link to this form is part of the same communication). After migration is complete, MSPs should follow the normal procedure for submitting a support ticket.

I don’t feel ready to migrate, can I schedule for a later time?
Reach out to your Partner to find more suitable migration times.

Will I still have access to my old data from EMA1?
Yes. Every migrated MSP will have read access to EMA1 after migration.

Can I access my current licensing during my migration?
Yes. Every migrated MSP will have read access to EMA1 during migration.

What will I need to do after migration?
Log in to EMA2 and start using it.

Will I need to be available during migration?
No. The migration is automated, and your assistance is not needed at the time of migration.

Who is eligible for migration?
Any MSP on ERA 6.x or ESMC 7.x. If you use the API and plan to migrate to EMA2, please contact your ESET Reseller for more information. For more information on upgrading ERA5 to ESMC, please follow this link.
For more information on the EMA2 API, refer to these resources: EMA 2 API Online Help, EMA 2 API Swagger.

What are the benefits of migration?
EMA2 brings you the latest smart features, such as license usage reporting, improved customer management, and enables you to sell and manage new products, such as ESET Secure Authentication or ESET Full Disk Encryption. ESET regularly adds new products to the MSP offering and all upcoming releases will only be in EMA2.

Are any new products or services being added to EMA2?
Yes, ESET Secure Authentication and ESET Full Disk Encryption.

What ESET Management consoles are supported by EMA2?
For management, ERA 6.x and ESMC 7.x. The same client versions supported in EMA1.