Troubleshooting

You cannot add a new license because there is an active refresh icon, and the icon has been present for a long time.

Log out and log in to your EMA 2 account.

Reload the page without cache (CTRL + F5).

Try to log in from a different browser or use Incognito mode.

 

Application error screens

Generic error screen

error-GeneralWithLink

An unspecified error has occurred. Try refreshing the screen or repeating the action. If the error persists, contact ESET Technical Support.


Page not found

error-NotFound

If you receive this error, verify the link in your browser is correct. If the error persists, contact ESET Technical Support.


Brute-force attack protection

error-TooManyIncorrentAttempsWithLink

ESET can temporarily block your machine if you try to access the ESET MSP Administrator 2 too many times while using incorrect credentials.