ESET MSP Administrator 2 introduction

ESET MSP Administrator 2 (EMA 2) is a license management system for ESET MSP partners.

This Online Help guide provides instructions to the EMA 2 system. The primary benefits of EMA 2 include:

•License management

•License usage reporting

•User and rights management

•MSP customer management

For more information about the ESET MSP program, contact your local ESET partner or visit the ESET Managed Service Provider Program page.

See the video in the English language for more information on the MSP portal.

ESET MSP Administrator 2 overview video

ESET Status portal

The ESET Status Portal displays the current status of ESET cloud services, scheduled outages and past incidents. If you are experiencing an issue with a supported ESET service and do not see it listed in the Status Portal, contact ESET Technical Support.

Monitoring teams verify potential issues internally, and confirmed incidents are posted and updated manually to maintain high credibility and accuracy. Therefore, they appear on the Status Portal with a slight delay. Incidents with a short duration may not be posted if they are resolved before being manually confirmed.

Who is this Guide for?

There are several types of users in ESET MSP Administrator 2, this guide is for MSPs and Managed MSP users.

Hierarchy in ESET MSP Administrator 2

ESET MSP Administrator 2 company hierarchy consists of the following levels:

1.ESET HQ–The root of the whole hierarchy.

2.Distributor–An ESET partner in specific countries that distributes (sells) ESET products.

3.Division–A Distributor who can group/divide specific subordinated companies into Divisions.

4.MSP (Company)–Managed Service Provider company that provides computer maintenance services.

5.MSP Manager (Company)–Special type of MSP Company, it manages and is responsible for Managed MSP Companies.

6.Managed MSP (Company)–Special type of MSP Company that MSP Manager Company manages.

7.MSP Customer–Company that hired an MSP Company.