ESET Log Collector introduction

The ESET Log Collector application collects specific data, such as configuration and logs, from the customer's machine to assist a support case resolution. You can specify what information to collect using the pre-defined list of artifacts (or selecting the collection profile), the maximum age of log records collected, the format of the collected ESET logs and the name of the output ZIP file containing all collected files and information. If you run ESET Log Collector on a machine that does not have an ESET security product installed, only Windows event logs and running process dumps can be collected.

The ESET Log Collector has the same systems requirements as your ESET security product. ESET Log Collector runs on any Microsoft Windows operating system version.

ESET Log Collector collects selected information automatically from your system to help resolve issues faster. When a case is opened with ESET Technical Support, you may be asked to provide logs from your computer. ESET Log Collector will make it easy for you to collect the needed information.

ESET Log Collector contains all languages in a single executable. You can switch the language during startup without downloading the correct localized version. The language to be used is either detected automatically or can be selected explicitly. There are two ways to specify language explicitly:

1.Use the command line /lang:<language_code> switch

2.Rename the file to ESETLogCollector_<language_code>.exe

Available values of language codes: ARE, BGR, CSY, DAN, DEU, ELL, ENU, ESL, ESN, ETI, FIN, FRA, FRC, HUN, CHS, CHT, ITA, JPN, KKZ, KOR, LTH, NLD, NOR, PLK, PTB, ROM, RUS, SKY, SLV, SVE, THA, TRK, UKR

The ESET Log Collector is distributed as a 32-bit app. To ensure its full operation on a 64-bit system, it contains a 64-bit ESET Log Collector executable embedded as a resource, which is extracted into a Temp directory and executed when a 64-bit system is detected.

You can use ESET Log Collector in two modes:

•Graphical user interface (GUI)

•Command line interface (CLI) (starting in version 1.8)—when no command line parameters are specified, ESET Log Collector will start in the GUI mode

ESET product logs are collected as original or filtered binary files (default is filtered binary files) when ESET Log Collector operates using a GUI. In the case of a filtered binary export, you can select the maximum age of exported records. The maximum number of exported records is 1 million per log file.

Another ESET Log Collector feature is converting collected ESET binary log files (.dat) to XML or text file format. However, you can only convert the collected ESET binary log using the ESET Log Collector Command line interface (CLI).