How to resolve "Banking & Payment protection could not be redirected to the requested web page"


Use the Secure all browsers option instead of website redirection

By default, the Banking & Payment Protection secured browser is launched in the currently used browser after visiting a known banking website. Instead of website redirection, you can use the Secure all browsers option to start all supported browsers in a secure mode. This allows you to browse the internet, access internet banking, and make online transactions without redirection in one secured browser window.

To use the Secure all browsers option, open the main program window, navigate to Setup > Security Tools and enable the slider bar next to Secure all browsers.

To resolve the website redirection error, follow the instructions below:


After you complete each step, check to see if Banking & Payment protection is working

If the browser window is still not working, complete the next step until it is working again.

1.Restart your computer.

2.Make sure you are using the latest version of your Windows operating system and your ESET Internet Security: Upgrade ESET Windows home products to the latest version.

3.You may be experiencing a conflict with your third-party security software, VPN or firewall. Temporarily disable or uninstall this software.

4.Disable all third-party browser extensions.

5.Clear the browser cache. How to clear the Firefox cache or clear the Google Chrome cache in my browser?

6.Ensure that your default browser is not excluded in Advanced setup > Web and email > Protocol filtering > Excluded applications. Access the Advanced setup.

7.If you did not upgrade your ESET product in previous steps, uninstall and install your ESET product again. Restart your computer after the installation.

8.If the issue persists, you can enable the Secure all browsers option or access the secured browser from the main program window > Tools > Banking & Payment protection.


Banking & Payment protection is an additional layer of protection designed to protect your financial data during online transactions.

In most cases, the Banking & Payment protection secured browser is launched in the currently used browser after visiting a known banking website.

Choose one of the following secured browser behavior configuration options:

Secure all browsers – If enabled, all supported web browsers start in a secure mode. This allows you to browse the internet, access internet banking, and make online purchases and transactions in one secured browser window without redirection.

Websites redirection (default) – Websites from a protected websites list and internal internet banking list redirect to the secured browser. You can select which browser (standard or secured) is opened.

Both previous options are disabled – To access a secured browser in ESET Internet Security, click Tools > ICON_BPP Banking & Payment protection or click the ICON_BPP Banking & Payment protection desktop icon. The browser, set as default in Windows, launches in a secure mode.

To configure the secured browser behavior, see Banking & Payment protection advanced setup. To enable the Secure all browsers feature in the ESET Internet Security, click Setup > Security tools and enable the Secure all browsers slider bar.

The use of HTTPS encrypted communication is necessary to perform protected browsing. The following browsers support Banking & Payment protection:

Internet Explorer

Microsoft Edge

Google Chrome


For more details about Banking & Payment protection features, read the following ESET Knowledgebase articles available in English and several other languages:

How do I use ESET Banking and Payment protection?

Enable or disable ESET Banking & Payment protection for a specific website

Pause or disable Banking & Payment protection in ESET Windows home products

ESET Banking & Payment protection—common errors

ESET glossary | Banking & Payment protection

If you are still unable to resolve your issue, please email ESET Technical Support.